TERMS & CONDITIONS
Updated December 2025
These Terms & Conditions outline the rules, responsibilities, and expectations between Mintsignia (“we,” “us,” “our”) and all customers and visitors who use this website or place an order. By accessing this site or purchasing from Mintsignia, you agree to these terms.
Use of the Website
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This website is intended for personal, non-commercial use.
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You agree not to misuse the site, attempt unauthorized access, or engage in any activity that disrupts its functionality.
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We reserve the right to update, modify, or discontinue any part of the website at any time.
Product Information
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Mintsignia specializes in custom engraving on awards, plaques, trophies, gifts, and personalized items.
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All listings are described as accurately as possible, but variations in color, materials, or engraving tone may occur due to lighting, screen settings, or natural material differences.
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Because we do not keep on-hand inventory, all items are ordered from manufacturers after your purchase. Availability may vary.
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We reserve the right to update product descriptions, pricing, or availability without notice.
Custom Orders & Personalization
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All engraved items include a digital proof, which must be approved before production.
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No engraving begins until the customer approves the proof.
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Customers are responsible for reviewing and verifying all spelling, dates, names, and details before approving.
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We are not responsible for errors that were present in the approved proof.
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Custom or personalized items are non-refundable.
Engraving on Customer-Supplied Items
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We may engrave customer-provided items on a case-by-case basis.
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Because sentimental or irreplaceable items may carry risks, the customer assumes full responsibility for the item.
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We do not replace or reimburse for damage to customer-supplied items.
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Approval is required before dropping off any personal item.
Pricing & Payment
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Prices listed on the website are subject to change at any time.
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Payment is required at the time of purchase unless arranged otherwise for bulk or custom orders.
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We accept credit/debit cards, online payments, and in-person payments via cash, check, or card.
Shipping, Delivery & Pickup
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Shipping times, rates, and options are listed on our Shipping Policy page.
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Delivery is available within a 10-mile radius of Oneida, NY for a $10 fee.
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Pickups require an appointment and are arranged directly with the customer.
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Mintsignia is not responsible for delays caused by carriers (USPS, UPS, FedEx).
Cancellations & Changes
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Cancellations must be requested immediately.
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If materials have been ordered or proofs created, cancellation may not be possible.
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Changes after proof approval cannot be made.
Pricing & Payment
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Prices listed on the website are subject to change at any time.
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Payment is required at the time of purchase unless arranged otherwise for bulk or custom orders.
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We accept credit/debit cards, online payments, and in-person payments via cash, check, or card.
Damage, Loss, or Errors
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If your item arrives damaged, you must report it within the timeframe listed in our Return Policy.
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If Mintsignia makes an error that differs from the approved proof, we will replace the item at no cost.
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Mintsignia is not responsible for delays, loss, or damage caused by shipping carriers.
Intellectual Property
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All designs, layouts, images, text, proofs, and branding created by Mintsignia remain our intellectual property and may not be reproduced, sold, or reused without permission.
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Customer logos or graphics provided for engraving remain the property of the customer.
Right to Refuse Service
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We reserve the right to refuse any order that contains offensive content, infringes copyright, or presents safety or suitability concerns.
Updates to These Terms
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These Terms & Conditions may be updated as the business evolves.
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Continued use of the website after changes are posted constitutes acceptance of the updated terms.