REFUND POLICY
Updated December 2025
Mintsignia creates fully personalized, made-to-order products. Because each item is custom engraved based on customer-approved proofs, we do not accept returns or exchanges on any personalized or engraved items.
Before any engraving begins, every customer receives a digital proof for approval. No work is completed until the proof is approved, ensuring accuracy and satisfaction before production. Once a design is approved, the order is considered final and cannot be changed, cancelled, or refunded.
If your order has not yet entered the proofing stage, cancellations may be possible; however, once proofs are created, design work has already begun and cancellation may not be available.
Returns
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We do not accept returns on engraved, personalized, or custom-made items. All custom orders receive digital proofs for approval, and no engraving begins until you confirm the final design.
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Non-custom items (when applicable) may be eligible for return within 14 days of delivery. Items must be unused, in original condition, and approved by Mintsignia prior to return.
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Buyers are responsible for return shipping costs and any loss in value if the item is not returned in original condition.
Refunds
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Refunds are issued only if Mintsignia makes an error that differs from the customer-approved proof.
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If an error occurs on our end, we will replace the item or issue a refund at no cost to you.
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Refunds cannot be issued for:
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Proof-approved spelling or design errors supplied by the customer
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Dissatisfaction with natural variations in wood, leatherette, acrylic, or engraving tone
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Changes requested after final proof approval
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Damaged Items
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If your order arrives damaged, notify us within 48 hours of delivery.
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Please provide clear photos of:
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The damaged item
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The packaging and shipping materials
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Once reviewed, we will replace the item or provide an appropriate resolution.
Order Cancellations
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Cancellations must be requested immediately after ordering.
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If proofs have already been created or materials have been ordered from the manufacturer, cancellation may not be possible.
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If cancellation is allowed, any design work already completed may incur a fee.
Changes After Ordering
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Changes cannot be made after final proof approval.
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If production has not yet begun and materials are in stock, we may be able to adjust your order. Additional fees may apply depending on the complexity of the change.