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Shipping & Returns

Shipping Policy

Last Updated: November 3, 2023

1. SHIPPING AVAILABILITY

We currently offer shipping services to the contiguous the United States, Canada, Australia, and the United Kingdom.

 

2. DISPATCH AND DELIVERY

Orders are diligently dispatched from Monday to Saturday and are guaranteed to arrive on or before the specified date provided during the checkout process.

 

3. PROCESSING TIME

To ensure utmost quality, please allow a reasonable timeframe of 1-5 business days for the personalized process, in addition to an estimated shipping duration of 2 to 7 business days. On average, the delivery time falls within the 2 to 7 business day range following the placement of the order.

 

4. RELIABLE SHIPPING METHOD

All orders are shipped using the reliable U.S. Postal Service, renowned for its secure and efficient delivery network.

 

5. HOLIDAY PERIODS

During holiday periods, please note that the shipping schedule and expected delivery times may be subject to alteration. Rest assured, we strive to accommodate our customers' needs during these peak seasons while maintaining the highest level of service.

 

6. VACATION PERIODS

As a small business, there may be times when we are on vacation. During these periods, processing and shipping times may be delayed by up to one week. If we are on vacation, there will be a notice at the top of our website indicating the vacation dates and any related shipping delays. We appreciate your understanding and patience during these times.

 

Thank you for your understanding and trust in our shipping process. If you have any further questions or concerns, please don't hesitate to contact us at jodisinclair@mintsignia.com.

Return & Exchange Policy

Last Updated: November 3, 2023

We value your satisfaction and want to ensure a positive shopping experience. This refund policy outlines the terms and conditions for requesting a refund for products purchased through our website.

 

1. ELIGIBILITY FOR REFUNDS

1.1 Products: Our refund policy covers physical products, including laser-cut and engraved items, that are purchased directly from Mintsignia.

1.2 Graphic Design Services: Refunds for graphic design services will be handled on a case-by-case basis. Please contact us for assistance.

 

2. CONDITIONS FOR REFUNDS

2.1 Product Returns: To be eligible for a refund, the purchased product must be returned to us in its original condition within 14 days from the date of delivery. The product should be unused, undamaged, and in its original packaging.

2.2 Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required to process the refund.

2.3 Exclusions: The following items are not eligible for a refund:

a) Customized or personalized products, including those with custom engravings or designs.

b) Digital products or downloadable content.

c) Gift cards or vouchers.

 

3. REFUND PROCESS

3.1 Initiation: To request a refund, please contact us at jodisinclair@mintsignia.com. Provide your order details, including the order number, product information, and the reason for the refund request.

3.2 Assessment: Our team will review your refund request and assess its eligibility based on the conditions mentioned in Section 2.

3.3 Refund Options: If your refund request is approved, you may choose one of the following options:

a) Refund to the original payment method: The refund amount will be credited back to the payment method used for the original purchase.

b) Store credit: You may opt for store credit, which can be used towards future purchases on our website.

 

4. PROCESSING TIME AND FEES

4.1 Processing Time: We strive to process refund requests promptly. Once approved, refunds will be processed within 5-7 business days. However, please note that the actual time it takes for the refund to reflect in your account may vary depending on your financial institution or payment provider.

4.2 Restocking Fee: In some cases, a restocking fee may be applicable for certain returned products. If applicable, the restocking fee will be deducted from the refund amount.

 

5. CONTACT US

If you have any questions or need further assistance regarding our refund policy, please contact us at jodisinclair@mintsignia.com. We are here to help!

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